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Privacy Policy

Effective: November 2025

At Blake Mark Productions, we take data privacy and protection seriously. This privacy policy explains how we collect, use, store, and protect your personal data when you interact with us, including when you visit our website, sign up for our services, or communicate with us. We are committed to complying with applicable data protection laws, including the GDPR (General Data Protection Regulation), the UK Data Protection Act, and other relevant privacy regulations.

This Policy applies to all data processed by Blake Mark Productions Ltd (“the Company”, “we”, “our”, or “us”) in the course of its business operations and service delivery, including data processed under its trading names.

Data We Collect

We collect and process personal data necessary to operate our business, manage relationships and provide our services effectively. The types of personal data we may collect include:

  • Contact Information: Name, email address, phone number, and postal address.
  • Business Information: Business name, job title, and other details related to your company or project.
  • Website and Communication: Information about how you interact with our website, including IP addresses, browser type, usage data, live-chat interactions, form submissions and enquiry details.
  • Marketing Preferences: Subscription details, opt-ins and unsubscribe records.
  • Payment Information: We collect the payment information you provide including bank details, payment card details for the issue and payment of our invoices as part of service delivery
  • Support Information: Information provided when contacting our support teams, including names, contact details, ticket contents, and call recordings.

 

We collect personal data for the following purposes:

  • To enable logging in to our technology platforms (for clients, partners, and users).
  • To communicate with you regarding our services, such as updates, newsletters, and promotional offers.
  • To provide you with the services you have requested, including social media management, website design, and video production.
  • For customer support, including responding to inquiries and resolving any issues related to our services.
  • For internal business purposes, including service delivery, improving our services, and marketing.

 

Occasionally, we may receive limited business contact information from publicly available sources or third-party directories where lawful to do so.

Client-Provided Data

As part of our services, clients may provide us with personal data or confidential information relating to their organisation, staff, customers, or stakeholders.

We process such data solely for the purpose of delivering the contracted services and only in accordance with our clients’ instructions. Where this includes personal data, we act as a data processor, and clients are responsible for ensuring they have a lawful basis for sharing the data with us.

We apply appropriate technical and organisational measures to protect all client-provided data against unauthorised access, disclosure, loss or misuse. Where data includes special category information or data relating to children or vulnerable individuals, enhanced safeguards will be applied.

Legal basis for Processing Personal Data

We process your personal data based on the following legal grounds:

  • Consent: We process your data when we have obtained your clear consent for a specific purpose.
  • Contractual Necessity: We process your data to fulfill a contract or agreement we have with you, or in preparation for entering into a contract.
  • Legitimate Interests: We process your data for our legitimate business interests, such as improving our services, customer communication, and marketing activities, provided these interests do not override your data protection rights.
  • Legal Obligation: To meet statutory requirements such as tax, financial reporting or regulatory compliance. 

 

When processing client data as a data processor, we rely on the lawful basis determined by the Data Controller (our client)

How we share your information

We may share your personal data with trusted third parties in the following situations:

  • Service Providers: We work with third-party service providers who help us deliver our services, such as hosting providers, payment processors, and email marketing platforms. These providers are required to handle your data securely and in accordance with this privacy policy.
  • Legal Requirements: We may disclose your personal data if required by law, such as complying with tax, legal, or regulatory obligations, or responding to legal requests from authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.

 

Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses. We may also disclose personal data if required to do so by law.

Data Retention and Security

Personal data is stored for various lengths of time depending on the nature and purpose for which it was collected. We store personal data in line with any applicable statutory minimum periods, and then review it periodically (usually annually) to ensure it is still necessary to be retained for the purpose for which it was collected. Where there is a statutory maximum length that data can be retained, we will delete on expiration. Any data stored on behalf of our clients is stored in line with separate agreements and applicable data protection legislation.

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or theft. Data is stored securely and access is restricted to authorised personnel only. We will retain your personal data only as long as necessary for the purposes outlined in this policy.

Your data protection rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: You have the right to request correction of any inaccurate or incomplete personal data.
  • Deletion: You have the right to request deletion of your personal data, subject to certain legal exceptions.
  • Objection: You can object to the processing of your personal data based on our legitimate interests, in certain circumstances.
  • Portability: You have the right to receive your personal data in a commonly used, machine-readable format or request its transfer to another service provider.
  • Restriction: You may request that we restrict the processing of your personal data under certain circumstances.

 

To exercise your rights, please contact us at [email protected].

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your user experience. Cookies help us understand how you use our website and enable us to provide a personalised experience.

  • Necessary Cookies: These are essential for the operation of our website, such as enabling secure logins.
  • Preferences Cookies: These remember your preferences, such as language or region settings.
  • Statistics Cookies: These help us analyse website traffic and user behaviour.
  • Marketing Cookies: These track your activity across websites to provide targeted advertising.

 

You can manage your cookie preferences through your browser settings or by using the cookie consent banner on our website. Please note that disabling cookies may affect your ability to use certain features of our website.

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, with the “Effective Date” indicated at the top.

ICO Registration and Contact Information

Blake Mark Productions Ltd is registered with the Information Commissioner’s Office (ICO) under registration number ZB732671.

For further information or to report a concern, you can contact the ICO at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk

Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:

Email: [email protected]

Phone: 020 3137 0455

Post: FAO Data Protection Team, Blake Mark Productions, 124 City Road, London, EC1V 2NX